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Introducing Henson Franklyn’s Commercial Team

Whether you are a long-standing customer of ours or are making your first initial enquiry, our Commercial Team will be your first point of contact here at Henson Franklyn.

Our Commercial Team is made up of five friendly, professional and hugely passionate individuals, who act as key account managers to our customers on a daily basis.

Meet the Team

Headed up by Jonny Croston, our Sales and Marketing Manager, Rob, Sophie, Kim, Lauren and Matthew all have a strong passion for the events industry and find job satisfaction is seeing the successful end result of their hard work. Although each have their own particular strengths and interests, they all excel at working to tight deadlines and juggling projects, which is essential in the fast-paced industry of events and exhibitions.


Rob is our Senior Account Manager who specialises in event fit outs and experiential events. Although the nature of the events industry can be challenging, he is always ready to drop everything to make something happen and is driven by the diversity of his role, with every event and project being very different and bespoke to each client.

Whilst at work Rob is at his happiest when handing over a completed job to a satisfied client. In his spare time however he is very much a family man, enjoying nothing more than having adventures and making memories with his wife and two young children. Climbing mountains, jumping in waterfalls and generally enjoying the great outdoors is Rob’s favourite family holiday – putting on his wellies and getting stuck in is very much Rob’s ethos both at home and also at work!


Sophie is one of our Account Managers who is working in her ideal role after graduating from the University of Lincoln with a BA(Hons) in Event Management. Sophie specialises in event signage and wayfinding and loves nothing more than to see her hard work come into fruition at events.

In her own time Sophie is enjoying life as a new mum to 11-month-old Freya. Instead of dancing at gigs and festivals she now keeps fit by running around after her speed crawling daughter. Luckily, Sophie enjoys and is great at juggling busy workloads so is managing her return to Henson Franklyn seamlessly.


Kim is our other Account Manager who enjoys the fact that no two days are the same here at Henson. She enjoys thinking on her feet, which is a good job as her meticulous to do list is usually thrown out of the window by 9am, which is typical of the event industry.

Kim has a creative background in art and design and therefore loves the fact she gets to walk around our premises and live and breathe the projects she is working on. It is really important to her to see the development of each project and she enjoys the fact she isn’t simply desk based, trying to visualise designs and can actually go and see them being made.

Kim graduated with a BA (Hons) in Fashion, Marketing and Communication, making her a great fit for some of our clients. Outside of work she enjoys spending quality time with her 2-year old daughter, going on weekend city breaks with friends and she is also currently in the process of making her house a home with interiors being another strong passion of hers.


Lauren, our Junior Account Manager, has the messiest desk in the office and always has a supply of biscuits for her team! Lauren enjoys working with clients to help meet all their needs and loves it when she can work with a brand on bespoke and exciting projects. She once helped one of our clients to produce a custom doghouse, which was in fact a light up castle, with its own drawbridge.

Hartpury graduate Lauren has a BA (Hons) in Equine Business Management and a keen interest in all things equestrian! She’s very much an animal person with a love for the office dogs. She enjoys spending time in the great outdoors, riding and taking long walks to find a pub for a proper Sunday Lunch.


Last but not least is Matthew, the latest addition to the Commercial Team, having only (re)joined us in December 2019.

After previously working for Henson Franklyn between 2009-2014, Matthew went on to install and complete interior fit outs of high-end event structures including JLR at Goodwood FoS, Somerset House Ice Rink and the World Expo in Astana for Shell. We’re really pleased that Matthew has now returned to us, bringing with him this wealth of experience.

For Matthew, every day in his role is a new beginning! Being involved in projects at each step of the way and offering creative technical input where required, is what he enjoys most

In his spare time, Matthew is a keen cyclist and has an ever-increasing collection of road bikes, meticulously assembled by hand at home. When not cycling, he spends his weekends supporting his two young children at Rugby, Football, Tennis and Swimming. Where does he find all of this time?

Get in Touch

Our Commercial Team works very closely with one another to ensure that each project is completed on time and is delivered to meet, if not exceed our client’s expectations.

If you are a long-standing customer of ours you will already know who your main contact is here at Henson, who knows your account inside out.

If however you are thinking of giving us a call, you can now be sure of who you are speaking to and their role here at Henson Franklyn.

Our team looks forward to working with you on your next project. Give them a call on 01427 718 178 and find out what we can do for you.